SHIPPING & RETURN POLICY

Shipping Policy

All items are made to order and shipped from Hong Kong. Production begins once payment is confirmed. 

Standard Orders : Ships in 3 business days

Custom Orders : Ships in 7 business days (Please provide complete required customization details at checkout to avoid processing delays)

Tracking: A shipping confirmation email with tracking info will be sent once dispatched.

Hong Kong / Macau / Taiwan*

Orders are dispatched via SF Express Courier. Delivery typically takes 3-5 working days. 

*Taiwan Orders

• Please Provide your National ID number at checkout for custom clearance.
• Real-name authentication via the EZ WAY app is required. Recipient details on Fuuffy must mactch your EZ WAY registration for successful customs clearance.

International Shipping

Overseas orders are fulfilled via Hong Kong Post. Delivery typically takes 14 working days depending on the destination. 

Customs & Tax: Retail prices do not include VAT or import duties. Since tax rates vary by location, we recommend contacting your local tax authority for specific estimates.

Return Policy

All items are non-refundable and non-exchangeable.

Defective Item

If you receive a defective item, please email to dor.square@yahoo.com with the following details.
1.    Order number
2.    Item name & product number
3.    Description and clear photos of the defect
4.    Preferred resolution (Exchange or Refund)

Return Process
Upon receiving our confirmation, please return the item in its original condition within 7 days. Items must be unused, unwashed, and in saleable condition with all original tags attached. We reserve the right to refuse returns that are damaged, soiled, or show signs of wear.

Refunds
Refunds are processed to the original payment method within 2 business days of receipt. To ensure a smooth process, please include the original invoice in your return parcel.